Support
Last updated: 1 September 2026
Need help with Yosho? This page has everything you need to reach us and resolve common issues.
Contact us
| support@yosho.co.in | |
| In-app | Open the App and go to Settings → Support to raise a ticket. You can track replies under Settings → Support → My Tickets. |
| Response time | We aim to respond within 48 hours, Monday to Friday. |
| Operator | Yosho is a product of Nuevo Alture Tech Ventures LLP, India. |
When you email us, please write from the address registered to your account and include your username and a clear description of the issue (with screenshots if possible). For payment questions, include the date, amount, and the payment reference ID.
Common questions
How do AI video credits work?
New accounts get a small number of free AI credits. Each video generation uses one credit. You can get more credits by subscribing to a plan or buying a one-time credit pack in the App under the AI section. If a generation fails because of a technical problem on our side, the credit is automatically returned.
My AI video is stuck or failed. What do I do?
Generation usually takes a minute or two. If it has not finished after several minutes, close and reopen the AI screen. If it still fails, the credit is refunded automatically; try again with a shorter, simpler prompt. If the problem continues, email support@yosho.co.in with the approximate time and the prompt you used.
How do I manage or cancel my subscription?
Manage your subscription in the App under the subscription / plans screen, or through your Apple App Store or Google Play account settings if you subscribed there. Cancelling stops future renewals; you keep access until the end of the current paid period. See our Terms & Conditions for billing and refund details.
I was charged incorrectly or want a refund.
Purchases made through the Apple App Store or Google Play are subject to that store's refund process. For any other billing issue, email support@yosho.co.in with the transaction date, amount, and payment reference ID and we will investigate.
A series or episode won't play.
Check your internet connection, update to the latest app version, and restart the App. Premium titles require an active subscription. If a specific title still fails, tell us its name and your device model.
How do I reset my password?
Use Forgot Password on the login screen to receive a one-time code by email, then set a new password. If you signed up with Google, Apple, or Facebook, sign in with that provider instead.
How do I delete my account?
See the Delete Account page for the full steps and what happens to your data.
Privacy and your data
Read our Privacy Policy to learn what we collect and why. To exercise a privacy right, email support@yosho.co.in from your registered address.