Delete Your Account

Option 1 — Request from the app

1. Open the Yosho app and sign in.
2. Go to Settings.
3. Open Support and create a new ticket.
4. Set the subject to "Account Deletion Request" and confirm in the message that you want your account and data permanently deleted.
5. Submit the ticket. You will receive a confirmation email, and we will process the deletion as described below.

Option 2 — Request by email

1. From the email address registered to your Yosho account, send an email to support@yosho.co.in.
2. Use the subject line "Account Deletion Request".
3. Include your username so we can locate the account.
4. We may reply to confirm your identity before proceeding. Once confirmed, we delete the account.

What gets deleted

When your deletion request is processed, we permanently delete or irreversibly anonymise:

• Your profile — username, email address, phone number, password hash, and profile picture.
• Your content preferences and interest categories.
• Your watch history and resume positions, bookmarks, likes, comments, and follow relationships.
• The AI prompts you submitted and the AI videos generated for your account, including copies stored in our cloud storage and removal from the public reels feed.
• Your push notification tokens and support tickets.
• Referral associations linked to your account.

What we may retain

We retain a limited set of records after deletion only where we are legally required or permitted to, and for no longer than necessary:

• Transaction and tax records — invoices and payment records for subscriptions and credit packs, kept for the period required by applicable tax and accounting law. Full card details are never held by us; they are processed by Razorpay and/or the app store.
• Fraud, security, and dispute records — minimal information needed to prevent abuse, enforce our Terms, or resolve an ongoing dispute.
• Aggregated or de-identified data — statistics that can no longer be linked to you.

Timeline

We acknowledge deletion requests within 48 hours and complete deletion within 30 days of verifying the request. Backups are purged on our normal backup rotation shortly afterwards. You will receive an email confirming completion.

Important notes

• Account deletion is permanent and cannot be undone. You will lose access to any remaining AI credits, subscription benefits, and content history.
• Deleting the app from your device does not delete your account — you must submit a request using one of the options above.
• Cancel any active auto-renewing subscription separately through the App or your Apple App Store / Google Play account settings so it is not renewed.
• If you signed up with Google, Apple, or Facebook, deleting your Yosho account does not affect your account with that provider.

Questions

For any question about deletion or your data, contact support@yosho.co.in. See also our Privacy Policy.